Outlook exchange folder not updating
that old data is being displayed in Microsoft Outlook), we advise reducing the size of the user's Sent Items folder and/or disabling Microsoft Outlook add-ins.
If this does not resolve the issue, further investigation will be required to identify why Microsoft Outlook has not synchronized with Office 365.
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Once the process is completed, you may want to also click on the Change Account link, check the settings and then click Next. Restart your Outlook and see if this has helped you.Caution: The following procedure deletes any information that is not synchronized with the Exchange server, including your contacts' mail certificate.Emptying the cache replaces the contents of the folder with the latest items from the Exchange server.It only works properly when Outlook is configured with Cached mode disabled. Steps I've tried (which have all been unsuccessful): Thinking about it, I have once seen the firewall one mentioned above, years and years ago. If there are 2 users, have you tried running them on a different machine on a different network? That would help work out if it's something with the users or the PC/Network.In general, Outlook will indeed display which folder it is currently synching in the Status Bar.